Navigating the Messaging dashboard

The Messaging dashboard presents an overview of all of your current and recent messaging campaigns at a high level.

To work with the Messaging dashboard:

1. Go to Marketing in the left pane and select Messaging.

   

   The name of the current app displays in the upper-left corner.

2. To switch to a different app, select the app name at the top of the page and then select a different app from the drop-down menu.

The Messaging dashboard contains the following reports for the current app:

• Active campaigns by channel
• Push (previous 7 days)
• Message activity by channel
• Upcoming messages
• All messages

Active campaigns by channel

At the top of the Messaging dashboard, you'll see how many active campaigns you have running, displayed by their separate channels.

Push (previous 7 days)

You'll also see the total number of push messages you’ve sent in the last 7 days, the total number of opens, and an estimate of the total percentage of your users who have push enabled.

Message activity by channel

The Message Activity by Channel report shows data for the previous 7 days.

Point to a place in any of the lines in the graph to see the total number of sends or views on the corresponding day. You can also point to the key at the bottom to isolate a single line of data.

Upcoming messages

The Upcoming Messages table highlights the upcoming push messages, including the campaign name, the channel (push), and the next send.

In the Next Send column:

• A recurring (circular arrow) icon indicates that the message is part of a recurring campaign.
• A globe icon indicates that the message will be released in the user’s local time zone.

To work with a message, select the ellipsis (...) at the end of the row, and then select an action from the list:

• Select Performance to check the metrics for the message so far.
• Select Edit to make changes to the message.

All messages

The Messaging Dashboard also contains a table listing all of your messages.

1. Select a column head to sort the table by the column:

   Name	Meaning
   Created	When the message was originally created.
   Name	The name of the message.
   Channel	The type of message: push, in-app, inbox, places.
   Start - End	The start and end dates of the campaign.
   Sends	Total number of messages sent.
   Open Rate	Percentage of users who opened the message.
   Status	Status of the campaign: scheduled, draft, active, inactive, expired, sent, error.

2. To save the data in the table to a CSV file, select the ellipsis (...) in the upper-right corner of the table, and then select Export to CSV.

3. To locate a message:

   • Enter the name in the search bar.

   • Specify one or more filters to narrow the results by channel, status, or schedule setting. For both channel and status you can select more than one option.

   For more information about the message, select the ellipsis (...) at the end of the row.

Next up, it's time to build a messaging campaign. Your first step in any messaging campaign is to set a messaging goal.